It is our responsibility to provide our clients with the best customer service and be timely to all events. We provide our clients with quality props in the best condition, however some rental items may have signs of wear.

To secure a booking, kindly submit your order via the website or email us at skyluxerentals@gmail.com and we will be in touch within 48 hours. Please ensure that email address and contact information are accurate, to allow us to get in touch with you.

Payment options will be provided once an invoice is sent out via email.

Once an invoice has been sent and accepted, you will have 3 business days to pay a 40% non-refundable deposit towards your booking. This is to ensure that your booking is secured.

We require $100 security deposit on all hires. This will be returned within 48 hours after rental items are inspected and in working condition. The security deposited must be paid prior to collection/ delivery of rental items.

Please be advised that delivery fees are not included in pricing.

You are welcome to pick up items from our warehouse. If you are unsure of the type of car you need, please feel free to reach out via email and we will be happy to help.

Delivery and Collection of equipment can be arranged however additional delivery charges will apply depending on your location. These charges will include the time taken for a staff member to deliver and collect the equipment. Additional charges may apply for certain factors (i.e building accessibility, stairs, elevator, additional staff members if required on big items, distance, access to parking etc.).
An accurate estimate can be made if you contact us via email stating your particular requirements for deliveries and or collections.
If drivers arrive to the event during the requested timeframe written in the contract and are unable to obtain Skyluxe rentals property, client must pay an additional $100 fee for next day pick up. (This can change at our discretion).
**Additional charges will be applied if your venue has stairs, if your event ends at 2:00AM or later

In the event that an item is damaged or lost due to the actions of event attendees or of staff not employed by Skyluxe rentals, the customer is required to pay for all repair or replacement, up to the full value of the lost or damaged items, including shipping and handling.

All drinkware is to be hand washed and placed in its original package upon return. Please note most of our glassware is not designed to be washed in dishwashers.
The glass part of the cake stand (the top part) is to be wiped down with a damp microfiber cloth and fully dry upon delivery
Fragile items such as cake stands should be handled with care.

**Failure to comply will result in additional charges**

Skyluxe rentals understand that things may not go according to plans. In the event that you need to cancel your reservation, we ask you to send us an email to inform us. Unfortunately, this will result in loss of 40% deposit but if any additional money has been paid, we will be happy to return that to you as long as we are advised in writing 3 weeks prior to your event date. Alternatively, under some circumstances we may be able to transfer the credit to another date.

You are allowed to change your event date once as a courtesy. Excessive date changing will result in extra charge each time. This is to ensure that we provide our customers with the best service possible.

Skyluxe Group has the right to future use of any images, designs, or information in their portfolio for advertising or for any other purposes without clients consent.